"A friend sent me some delicious chocolate covered strawberries. Unfortunately, one berry was rancid so I notified Shari's Berries. A customer service rep promptly informed me that I could select a replacement (of equal or lesser value) of my choosing.
When I opted for the 4-count peanut butter cupcakes, the rep upgraded my order to an 8-count pack! I was extremely happy because the chocolate cupcakes aren't available in a 4-pack. The cupcakes arrived today & were packaged perfectly. What's more, they taste exceptionally rich & moist, & aren't overly sweet. As someone who bakes, I could tell that the ingredients are of a very high quality; the icing is more like a ganache & they're even filled with it!
Thank you, Shari's Berries, for such lightning-fast, outstanding customer service. It's always refreshing when a company operates in an honorable manner & I will definitely spread the word!"
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