"As much as I looked forward to my mother's surprise receiving these for her 92nd birthday, I frankly had a bit of apprehension about the relative risks with shipping such perishables, even with a replacement or refund guarantee. So I was that much more concerned about this first order ending up any disappointment while accepting the practical limitations of its physical distribution.
All the more reason I could not have been more encouraged by the young lady in customer service who acknowledged the understandable smattering of negative comments amidst the vast majority of positive feedback on the site while reassuring me that, if nothing else, FedEx would likely deliver faster and earlier on a Saturday than weekdays, especially a major metropolitan location like Manhattan. WELL worth the extra Saturday delivery charge, as it actually turned out that the only "problem" my mother said was how she'd manage to eat a whole dozen chocolate covered strawberries within the week before they'd go bad.
So I must say from this first successful experience that I'm very inclined to order again as long as I can be equally confident any replacement shipment that may prove necessary in the future should make up for any disappointing batch or shipment that is almost inevitable occasionally."
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