"Ordered this product for Christmas and although it arrived on time it was completely smashed, bashed & trashed.
There were two splits in the cake, one on top & the other on the bottom, then of course the one side which had been bashed in. The cake wasn't even sitting on the plate as the folks who surrounded the cake w/ ice packs smashed, bashed & trashed the cake to get the ice packs around it.
The folks @ Shari's Berries were kind and offered to send another one. We were to have received the replacement on December 21 but our shipping order has been delayed and won't arrive until the day AFTER Christmas. This Santa Helper is not amused...so much for having a beautiful cake to serve for Christmas.
The customer service folks have been nice to work with so we appreciate their service but we still have our Christmas dilemma of what to serve.
Hmm...maybe we'll try the chocolate covered strawberries next Christmas. ;-)"
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